Who Is Trustpilot and Why Should You Care?

Last updated October 12, 2022

According to a recent Statista Global Consumer Survey, 33% of online shoppers source product information from customer reviews to help them make a decision before buying (1). So, it’s no secret you may be eyeing some third-party reviews before buying anything from Better Way Health, or any brand for that matter!

It’s also been found that people leave online reviews to inform others about their customer experience, making it a great way to get honest feedback and real-world examples. (2)

Here at Better Way Health, we’ve chosen to work with Trustpilot as our method of collecting user reviews for your consumption. And since setting up our profile in 2018, we have quickly become the #1 rated supplement company on the platform – for multiple categories! So what exactly is this platform?

Whether you’ve seen those green stars throughout our website and emails, or you’ve stumbled upon this by chance, we’d love to share why we chose Trustpilot, what it is, and why you should care.

What is Trustpilot?

Trustpilot is, simply stated, an online review website that allows customers to review a business from which they’ve purchased a product. People are allowed to leave a star rating that ranges from 1 star (the lowest score) to 5 stars (the highest score). Optionally, they can leave a comment about their experience.

But more than that, it’s like a community that connects businesses and consumers through genuine feedback from customers about their buying and service experiences.

Why We Choose Trustpilot

There are various sites that you can scour to find reviews, so why do we choose Trustpilot? More importantly, why should you put more faith into the reviews you read there than on other sites? Let’s dive into our favorite reasons why ...

1. It's Trustworthy

At Better Way Health, we haven't become the #1 rated supplement company because of ads or marketing, but because of good old-fashioned word of mouth -- which is how Trustpilot comes into play.

At Trustpilot, you know the reviews are real. Firstly, they have fraud detection software to eliminate suspicious reviews. But more than that, they have a dedicated Content Integrity Team consisting of more than 70 members. This team is assembled with the sole responsibility of investigating claims of inauthentic reviews that may have been written. This policy is backed by a review management system that checks on a per-case basis.

In addition, Trustpilot is an official partner of Google reviews. Overall, these are the best places you can turn to for online reviews to assist you in your buying decisions!

2. It's Authentic

We love a company that can be honest with how it operates! At Better Way Health, we share the same values and live it day to day by being open about our ingredients formulators, studies, and more. Customer reviews should be no different.

At Trustpilot, they are open about their rating process which is called a “TrustScore”. It is not the average of every score but rather a calculation based on different factors.

These factors are:

  • Bayesian average: Each business starts off with seven reviews with a 3.5-star average, which helps the business create a balanced TrustScore from the beginning.
  • Time span: Newest reviews are given more weight in the overall score since companies often improve over time (although, some don’t) so you get a more accurate real-time feel of the customer experience.
  • Frequency: Businesses that garner more reviews may have a better overall Trustscore.


3. It's Transparent

Many companies can seem real until you peek behind the curtain -- only to find it was all smoke and mirrors! That’s when digging into a company can help you decipher the real from the rough! That’s where reviews can certainly help, but Truspilot takes this even further.

By checking the "Company Activity" of any business page, you can find information on the company’s “flagging” activities:


In addition, you can view their reply rate and reply time, and verified details. And much more. With this in place, you can see how they truly handle custom reviews.

So many times, businesses become wrapped up in the numbers and forget that these reviews are real comments from real people! You, the customer, are the reason we do everything in our power to purest, premium products on the market alongside excellent customer service, so you always get the support you need, when you need it.

We hope Trustpilot can be a source of information that proves that we are here for our customers, first and foremost. Because, at the end of the day, that’s what matters! We hope thousands of reviews can be a testament to that.

Many companies can seem real until you peek behind the curtain -- only to find it was all smoke and mirrors!

Read Customer Reviews

Since 1999, we have dedicated ourselves to providing evidence-based products and amazing customer service, which has led Better Way Health to a 4.9/5 rating with over 3,000 verified customer reviews.

Here's what some of our customers have to say about us ...


Authenticity, Research, and Trust are at Our Core

As you can see, gaining your trust is an invaluable part of the brand. Of course, our Beta Glucan has been tested in the lab against more than 178 other competitors, so you know you can trust in our quality of products.

But more than that, we do what we do for the health and well-being of our customers. For the last 20+ years, your stories of celebration and gratefulness have been what kept pushing us forward.

So, now that you understand more about Trustpilot, we hope you’ll “research” more about us and get the answers and confidence you seek!

Thousands of Studies on Beta Glucan Graphic

Still have questions?

Our ACES Team is always there to help.

FAQ

For more information about beta glucan, Better Way Health and more, visit our FAQ page. To speak to an Amazing Customer Experience Specialist, give us a call at 800.746.7640or email us at hello@betterwayhealth.com

  • You can place an order 24/7 on our website at BetterWayHealth.com
    Our website is 100% Secured, PCI Compliant, and scanned daily for malware to ensure your information remains Safe.
  • Or you can call us at 800-746-7640 to place an order over the phone – Our excellent customer service is always here to serve
  • You may also be interested in our Subscribe & Save program that allows you to place a recurring order for your favorite products to save you time and money.

  • The best and easiest way to add something to your order is via phone (800-746-7640)
  • You can also contact our customer support via email at support@betterwayhealth.com
  • Because we ship most orders on the same business day they are placed, please notify us of any changes as soon as possible.

  • Yes, We have a 60-Day, no questions asked Money Back Guarantee

Yes, many of our customers prefer to order by phone. Simply call us at 800-746-7640 and we will place your order by phone.

  • Most of our packages ship via DHL Emax (3-5 business days), a reliable shipping method that begins with DHL and ends with delivery by your local Post Office.
  • We do also offer UPS Ground, and other expedited options on our website for customers who prefer or need something different.
  • All International Shipments will ship via UPS International Mail Innovations (14-21 business days) or UPS Worldwide Expedited (2-4 business days) depending on which option you select.

  • We have thousands of customers all over the world. We have shipped to almost every country.
  • Unfortunately, there are several countries we cannot ship to at this time. If your country is not available when entering your address/selecting your country during the checkout process this means we cannot ship to your country.
  • You can also inquire about your respective country by emailing support@betterwayhealth.com or by calling +001 678 5601808.

  • We have thousands of customers all over the world. We have shipped to almost every country. However, the laws and regulations in countries change all the time. It would be impossible for us to keep up with all the laws for every country, You are responsible for assuring that the product can be lawfully imported to the destination country.
  • When ordering from Betterwayhealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.
  • Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. In addition we can not by law alter any customs information, please do not ask us to claim less than the actual sale amount.
  • For a description of the package contents on the Customs form, we claim “Vitamins/Supplements”. Please do not ask us to claim a “gift” or other incorrect description.
  • Some countries allow for importation of otherwise disallowed products “for personal use only”, but not for resale. Check with your Customs office.
  • All Prices will be listed in U.S Currency

Our company offers an unconditional 60-Day, Money Back Guarantee! If you have a return, and it has been more than 60 Days, please contact our office at (800) 746-7640.

For International orders, return postage is the responsibility of the customer wishing to return products for a refund. These returns should be sent to the following address: Better Way Health 1000 Cobb Pl Blvd, Suite 407, Kennesaw, GA 30144.

*Refunds are issued upon receipt of the returned goods (minus the initial shipping cost incurred by Better Way Health or the Customer at the time of purchase)

Everyone loves to receive their package as soon as possible. We do our absolute best to get your orders to you in a timely manner. Nearly every order placed during weekdays will ship out same-day when your order is submitted before 4pm EST.

If your order is placed over the weekend or late on Friday afternoon (after 4pm EST) your package will most likely be shipped out on Saturday or the following Monday (excluding Holidays).

Once your order leaves our facility, it will arrive to you in about 3-5 business days (U.S. Orders) if you select the Free Shipping method. For those who need their packages faster, we offer several expedited options for an additional charge. You can view all of those options during the check out process.

To take advantage of free shipping, be sure to purchase at least $50 worth of products and your entire order will ship free! For Subscribe & Save members, you will receive free shipping regardless of your total (US customers only). If you have any questions about the shipping process feel free to send us an email at support@betterwayhealth.com or give us a call at 800-746-7640.

Phone: 800.746.7640
Email: support@betterwayhealth.com
Contact Form: https://www.betterwayhealth.com/pages/contact-us

M - F,  9am - 5:30pm EST
https://www.betterwayhealth.com/pages/contact-us

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As COO of Better Way Health, Taylor creates and Implements business operations & policies that reinforce our company culture. He ensures we stick to our core values and provides resources to elevate our team members in their respective roles. He is the day-to-day backbone of our world-class customer service and a seasoned authority on Beta Glucan.

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