Shipping Information & Return Policy
Everyone loves to receive their package as soon as possible. We do our absolute best to get you your packages in a timely manner. Nearly every order placed during weekdays will ship from our fulfillment center within 1 Business Day of when your order is submitted.
If your order is placed over the weekend or late on Friday afternoon your package will most likely be shipped out the following Monday (excluding Holidays). Order placed after 5:30pm EST on Sundays, may not go out until the following Tuesday (excluding Holidays).
Once your order leaves our facility, it will arrive to you in about 2 to 4 business days if you select the Free Ground Shipping method. For those who need their packages faster, we offer several expedited options for an additional charge. You can view all of those options when you check out.
To take advantage of free shipping, be sure to purchase at lease $50 worth of products and your entire order will ship free! If you have any questions about the shipping process feel free to send us an email at firstname.lastname@example.org or give us a call at 800-746-7640.
Betterwayhealth.com offers an unconditional 60-day, money-back guarantee! If you have a return, and it has been more than 60 Days, please contact our office. Toll-free (800) 746-7640 .
*All return shipments will be paid for by the sender (i.e., the customer)
*Refunds are issued upon receipt of the returned goods (minus the initial shipping cost incurred by BetterWayHealth or the Customer at the time of purchase)
International orders will ship via DHL Express which typically puts packages at your door within 5 to 7 business days anywhere in the world.
Please note that International orders may be subject to additional duties and taxes depending on your country’s laws. We will not lie on the customs forms, (even if you ask nicely) and will always match the customs form values to the prices from your invoice.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Betterwayhealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. In addition we can not by law alter any customs information, please do not ask us to claim less than the actual sale amount.
For a description of the package contents on the Customs form, we claim "Food supplements - for personal use only". Please do not ask us to claim a "gift" or other incorrect description.
Some countries allow for importation of otherwise disallowed products "for personal use only", but not for resale. Check with your Customs office.
All Prices will be listed in U.S Currency
*Canadian Orders - This Online Calculator can help you estimate the cost of purchasing items from the USA and having your order shipped to Canada. It will let you know what duties, Tax (GST), Brokerage fees, and disbursements may apply. It will also convert the currency rate for you in 1 easy step