Shipping Information & Return Policy
General Shipping Information
Everyone loves to receive their package as soon as possible. We do our absolute best to get your orders to you in a timely manner. Nearly every order placed during weekdays will ship out same-day when your order is submitted before 4pm EST.
If your order is placed over the weekend or late on Friday afternoon (after 4pm EST) your package will most likely be shipped out on Saturday or the following Monday (excluding Holidays).
Once your order leaves our facility, it will arrive to you in about 3-5 business days (U.S. Orders) if you select the Free Shipping method. For those who need their packages faster, we offer several expedited options for an additional charge. You can view all of those options during the check out process.
To take advantage of free shipping, be sure to purchase at least $50 worth of products and your entire order will ship free ($10 for International Customers)! For Subscribe & Save members, you will receive free shipping regardless of your total (US customers only). If you have any questions about the shipping process feel free to send us an email at firstname.lastname@example.org or give us a call at 800-746-7640.
Our company offers an unconditional 60-Day, Money Back Guarantee! If you have questions regarding a return, please contact our office Toll-free (800) 746-7640.
For International orders, return postage is the responsibility of the customer wishing to return products for a refund. These returns should be sent to the following address: Better Way Health 1000 Cobb Pl Blvd, Suite 407, Kennesaw, GA 30144.
*Refunds are issued upon receipt of the returned goods (minus the initial shipping cost incurred by Better Way Health or the Customer at the time of purchase)
General Shipping Information
International orders will ship via UPS International Mail Innovations or UPS Worldwide Expedited depending on which option you select and/or availability to your respective country.
Please note that International orders may be subject to additional duties & taxes depending on your country’s laws. We cannot lie/manipulate the customs forms. We will always match the customs form values with the prices on your order invoice.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Betterwayhealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. In addition we can not by law alter any customs information, please do not ask us to claim less than the actual sale amount.
For a description of the package contents on the Customs form, we claim “Vitamins/Supplements”. Please do not ask us to claim a “gift” or other incorrect description.
Some countries allow for importation of otherwise disallowed products “for personal use only”, but not for resale. Check with your Customs office.
All Prices will be listed in US Currency