International orders will ship via Standard (7-21 business days) or Expedited (2-10 business days) and include all applicable duties & taxes upfront at checkout, so there are no surprises once your order arrives in your country. However, the default shipping option is Standard Shipping, since it is the most cost-effective option.

Please Note: We cannot manipulate/lie on customs forms. Product values listed on the commercial invoice are set regardless of purchase price/discounts and cannot be changed.

Customs
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements.

You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from Betterwayhealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. In addition we can not by law alter any customs information, please do not ask us to claim less than the actual sale amount.

For a description of the package contents on the Customs form, we claim "Merchandise". Please do not ask us to claim a "Gift" or other incorrect description.

Some countries allow for importation of otherwise disallowed products "for personal use only", but not for resale. Check with your Customs office.

International Returns Policy
We offer a 60-Day Money Back Guarantee on all orders! When the products are received by our Fulfillment Team, we will issue a refund for the products returned. It's that simple!

For International returns, you can return your order directly to Better Way Health/Stord 5195 Mason Road, Atlanta, GA 30349. The return postage is the responsibility of the customer for international orders. Once the return is received, a refund will be processed for the items received minus the original shipping cost.