Orders, Shipping, Reward Points, and Subscriptions Questions & Answers

Frequently Asked Questions

-Place an order anytime on our website at https://www.betterwayhealth.com/

-Our website is 100% Secured, PCI Compliant, and scanned daily for malware to ensure your information remains safe

-You can also give us a call at 866-918-2371 or +001 678 5601808 (INTL) to place an order over the phone during our Office Hours (M-F 9am-5:30pm EST) – Our Amazing Customer Experience - Specialist (ACES) team is always here to serve

-You may also be interested in our Subscribe & Save program that allows you to place a recurring order for your favorite evidence-based products to save you time and money

Can’t find your answer in our support center? Contact us directly.

You can check the status of your order by referencing your Shipping Confirmation email or online by logging into your customer account: https://www.betterwayhealth.com/account/login

We can do our very best to modify your order after it has been placed, if it has not shipped. The quickest and easiest way to make a change to your order is by phone at 866-918-2371 or +001 678 5601808 (INTL) M-F 9am-5:30pm EST. We try and ship all orders on the same day they are placed, so please notify us of any changes as soon as possible. Any modifications, cancellations, etc. cannot be guaranteed once an order is placed. However, returning an order is always an option under our 60-Day Money Back Guarantee if you need to do so.

We can do our very best to modify your order after it has been placed if it has not shipped. The best and easiest way to make a change to your order is by phone at 866-918-2371 or +001 678 5601808 (INTL) M-F 9am-5:30pm EST. We try and ship all orders on the same day they are placed, so please notify us of any changes as soon as possible. Any modifications, cancellations, additions, etc. cannot be guaranteed once an order is placed.

Yes, many of our customers love to order by phone with one of our Amazing Customer Experience Specialists (ACES). Simply call us at 866-918-2371 or +001 678 5601808 (INTL) during our business hours (M-F 9am-5:30pm EST) and we will be glad to assist with placing your order.

Unfortunately, we do not accept payment by Check or Money Order. However, we do accept all major credit cards, PayPal, Apple Pay, Google Pay, and even cryptocurrency.

We work very hard to ensure we never run out of stock, but occasionally things happens in production that is out of our control. In the event a product is out of stock, we will still honor promotional offers, unless otherwise noted. For example, if we are running a "while supplies last" promotion, the discount or special would not be available once sold out.

Shipping & Returns

Yes, we offer a 60-Day Money Back Guarantee on all orders! Once your return is approved, we will email you a return label that can be printed and attached to your return package. When the products are received by our fulfillment team, we will issue a refund for the products returned.

Our Fulfillment Team does their very best to make sure each order is packed quickly and accurately. However, mistakes can occur, and if this applies to you, we sincerely apologize. Just contact our team and we will always make it right as quickly as possible.

If you are in the United States and have not received your order after 7 business days: please let us know and we will be glad to contact the shipping carrier to get further information regarding the status of your order.

If you are outside the United States and have not received your order after 20 business days: please let us know and we will be glad to contact the shipping carrier to get further information regarding the status of your order.

You can check the status of your order by referencing your Shipping Confirmation email or online by logging into your customer account: https://www.betterwayhealth.com/account/login

Can’t find your answer in our support center? Contact us directly.

We can do our very best to stop your order after it has been submitted, as long as it has not shipped. The best and easiest way to stop your order is by phone at 866-918-2371 or +001 678 5601808 (INTL) M-F 9am-5:30pm EST.We try and ship all orders on the same day they are placed, so please notify us about changes as soon as possible. Any modifications, cancellations, etc. cannot be guaranteed once an order is placed. However, returning an order is always an option under our 60-Day Money Back Guarantee if you need to do so.

We can do our very best to change the address on your order if it has not shipped. The best and easiest way to request an address change is by phone at 866-918-2371 or +001 678 5601808 (INTL) M-F 9am-5:30pm EST. Address changes cannot be guaranteed once an order is placed, but we will do our very best to communicate these changes with our Fulfillment Center.

This Online Calculator can help you estimate the cost of purchasing items from the U.S. and shipped to Canada. It will let you know what Duties, Tax (GST), Brokerage fees, and disbursements may apply. It will also convert the currency rate for you in 1 easy step.

Unfortunately, it's nearly impossible to keep up with constantly changing policies/laws in each respective country. You are responsible for assuring that the product can be lawfully imported to your destination country. When ordering from Betterwayhealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.

Some countries allow for importation of otherwise disallowed products "for personal use only", but not for resale. It is best to check with your Customs office.

All Prices will be listed in U.S. Currency

We have thousands of customers all over the world and have shipped to numerous countries around the globe. The best way to figure out whether or not we ship to your country is during the checkout process. If you select the country list and your country is not shown, this essentially tells you we cannot ship to that particular country for a variety of reasons (i.e. Customs issues, restrictions, etc.)

For US Orders, most packages will ship via Standard Shipping -- Packages begin with a starting carrier and final delivery is provided by your local Post Office.

For an additional charge, there are premium shipping services available, most notably via UPS.

International orders will ship via Standard Shipping (14-21 business day delivery) or UPS Worldwide Expedited (7-10 business day delivery).

Yes, for an additional charge we offer expedited shipping options for most US Orders and International Orders. These options will be available during the checkout process.

List of U.S. States/Territories Currently Excluded from Expedited Options*:

Alaska
American Samoa
Micronesia
Guam
Hawaii
Marshall Islands
Northern Mariana Islands
Palau
Puerto Rico
U.S. Virgin Islands

*Subject to change

General Shipping Info
International orders will ship via Standard Shipping (14-21 business day delivery) or UPS Worldwide Expedited (7-10 business day delivery), depending on which option you select at checkout. However, the default shipping option is Standard Shipping, since it is the most cost-effective option.

Please Note: All International orders are subject to additional duties & taxes depending on your country’s laws and policies. We cannot manipulate/lie on customs forms. Product values listed on the commercial invoice are set regardless of purchase price/discounts and cannot be changed.

Customs
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements.

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Betterwayhealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. In addition we can not by law alter any customs information, please do not ask us to claim less than the actual sale amount.

For a description of the package contents on the Customs form, we claim "Merchandise". Please do not ask us to claim a "Gift" or other incorrect description.

Some countries allow for importation of otherwise disallowed products "for personal use only", but not for resale. Check with your Customs office.

All Prices will be listed in U.S Currency

International Returns Policy
We offer a 60-Day Money Back Guarantee on all orders! When the products are received by our Fulfillment Team, we will issue a refund for the products returned. It's that simple!

For International returns, you can return your order directly to Better Way Health 11551 East 45th Avenue, Unit C, Denver, CO 80239. The return postage is the responsibility of the customer for international orders. Once the return is received, a refund will be processed for the items received minus the original shipping cost.

Everyone loves to receive their package as soon as possible and we do our absolute best to ship all orders in a timely manner. Nearly every order placed during weekdays will ship out same-day if placed before 2pm EST.

If your order is placed over the weekend or on Friday afternoon (after 2pm EST) your package will most likely ship out the following Monday (excluding Holidays).

Once your order leaves our Fulfillment Center, it will arrive to you in about 3-5 business days (US Orders) if you select the Free Ground Shipping method. For those who need orders quicker, we offer several expedited options for an additional charge. You can view all of those options during the checkout process.

International orders will ship via Standard Shipping (14-21 business day delivery) or UPS Worldwide Expedited (7-10 business day delivery).

Please Note: All International orders may be subject to additional duties & taxes depending on your country’s laws and policies. We cannot lie/manipulate the customs forms. Product values listed on commercial invoice are set regardless of purchase price and cannot be changed.

Shipping Information
Everyone loves to receive their package as soon as possible. We do our absolute best to ship orders to you in a timely manner. Nearly every order placed during weekdays will ship out the same day if placed before 2pm EST.

If your order is placed over the weekend or on Friday afternoon (after 2pm EST) your package will most likely ship out the following Monday (excluding Holidays).

Once your order leaves our Fulfillment Center, it will arrive to you in about 3-5 business days (US Orders) if you select the Free Shipping method. For those who need orders quicker, we offer several expedited options for an additional charge. You can view all of those options during the checkout process.

All orders over $50 come with Free Shipping anywhere in the United States!

Return Policy
We offer a 60-Day Money Back Guarantee on all orders! Once your return is approved, we will email you a return label (US Orders) that can be printed and attached to your return package. When the products are received by our Fulfillment Team, we will issue a refund for the products returned.

International Orders
International orders will ship via Standard Shipping (14-21 business day delivery) or UPS Worldwide Expedited (7-10 business day delivery), depending on which option you select at checkout. However, the default shipping option is Standard Shipping, since it is the most cost-effective option.

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Betterwayhealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. In addition, we can not by law alter any customs information, please do not ask us to claim less than the actual sale amount.

For a description of the package contents on the Customs form, we claim “Merchandise”. Please do not ask us to claim a "Gift" or other incorrect descriptions.

Some countries allow for the importation of otherwise disallowed products "for personal use only", but not for resale. It is best to check with your Customs office.

All Prices will be listed in U.S. Currency

International Returns
All international orders are eligible for our 60-Day Money Back Guarantee. However, returning unopened items is the responsibility of the recipient.

We offer a 60-Day Money Back Guarantee on all orders! Once your return is approved, we will email you a return label that can be printed and attached to your return package (US Orders). When the products are received by our Fulfillment Team, we will issue a refund for the products returned. It's that simple!

We're happy to accept returns within our 60-Day Money Back Guarantee if you are unsatisfied with your order.

Once a return request is communicated to our team and accepted, a prepaid shipping label will be sent via email - we cannot send return labels via standard mail.

If you do not have access to email and/or a printer, nor the ability/desire to print your label at a Print Shop (i.e. UPS, FedEx, etc.), you can return your order directly to Better Way Health 11551 East 45th Avenue, Unit C, Denver, CO 80239. The return postage would be the responsibility of the customer at that time. Once the return is received, a refund will be processed for the items received.

Reward Points

Earn points after you become a Subscribe & Save member and complete activities!

Make a purchase - 2 points per $1
Refer friends/family - 1000 points
Like us on Facebook - 500 points
Follow us on Instagram - 500 points
Happy Birthday - 500 points

You can see more information if you click on the Manage Subscriptions or Reward Points tab in your account once you're logged in.

Yes, you may redeem points for a free product and also use a coupon code if it is active and available.

Once you log into your account, follow the steps listed below to redeem points and apply rewards to your Subscription.

Click the Manage Subscriptions tab. Underneath your Subscription product/order details on the left-hand side, you will see available points and reward options.

You can then click Get Reward to redeem your points (reward will automatically apply to your next order when redeemed) for available rewards.

Rewards can also be managed by clicking the Reward Points tab (top right).

Your Reward Points expire 24 months (2 years) after your last recent order. So as long as you have placed an order within a 24 month span, your points will never expire.

Reward Points provide a way for us to show appreciation to our amazing Subscribe & Save customers. You’ll earn points for completed activities, like referrals and purchases. You can use your points to earn free products, so the more you collect the more you benefit!

Anyone with an active Subscribe & Save account is automatically enrolled and earns points.

There is no limit to how many points you can earn as a Subscribe & Save Member. However, you can only redeem one reward per order.

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. They will be approved after 30 days.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

As a Subscribe & Save Member, you will be given the option to redeem your Reward Points in your Subscription account (Click Manage Subscriptions after logging in).

You may also redeem your Reward Points by clicking the Reward Points tab to redeem your points and view all available rewards already redeemed.

After adding items to your cart, available reward options will also be visible if logged into your account (right-hand side). You can apply a reward that you have already redeemed or redeem points for a new reward. Please note, you can only apply one reward per order/Subscription.

Your pending points will be cancelled and removed from your account.

Your Reward Point balance will go down when you redeem your points for rewards. Another reason could be that you or someone you referred, cancelled or returned a purchase.

Sometimes it can take a few minutes for us to process your activity and provide your points. Please wait a few minutes and then refresh your page.

First, sign in to your Subscribe & Save account.

If you are already logged in, click the account icon (top right-hand corner) and all details pertaining to referrals will be available under Reward Points > Refer friends section.