Customer Account Questions & Answers

Frequently Asked Questions

You can reset your password by clicking here:

Click Forgot Password and click Get reset password email. You will then receive an email with instructions to reset your password and access your account.

Can’t find your answer in our support center? Contact us directly.

For your security, we encrypt all passwords, which means we do not know what your password is, but we can help you reset it by sending you a password reset email upon request.

Simply click the following link:

Click Forgot Password, enter your email, and click Get reset password email. You will then receive an email with all instructions to update your password.

Rewards Program

Anyone with an active Subscribe & Save account is automatically enrolled and will begin earning rewards credit after the 3rd Subscribe & Save order (applies to 4th order).

Rewards credit is a rewards benefit for Subscribe & Save Members when order milestones are achieved where you earn a percentage in store credit on your purchases that can then be redeemed on future orders.

You will begin earning rewards credit % on all of your orders when you achieve order milestones after your 3rd, 6th, and 12th orders.

Status Breakdown

3 orders completed
Begin earning 2% rewards credit on orders 4-6

6 orders completed
Begin earning 3% rewards credit on orders 7-12

12 orders completed
Begin earning 4% rewards credit on orders 13+

The % you earn on your orders will be added to your account and will accumulate until you decide to redeem your credit on a future purchase.

After you log in, click the Manage Subscriptions tab. You will then see a tab on the right-hand side that says View your next order. If you scroll down underneath your order total, you will see where you can apply your available rewards credit to an upcoming order.

🎥 Viewing and accessing rewards credit

Yes, you may redeem your rewards credit and also use a coupon code if the code is still active and available.

Your rewards credit will remain in your Subscribe & Save account and if you reactivate your subscription you will be able to earn and redeem rewards credit once again.

If you reactivate your account, you will remain at your rewards status based on your number of orders.

Your rewards credit never expires and can be redeemed as long as you have an active Subscribe & Save account.

There is no limit to the amount of rewards credit you can earn as a Subscribe & Save Member. You can redeem your credit at any time on a future order.

Your rewards credit balance will go down when you redeem your credit on a future purchase. Another reason could be that you or someone you referred, canceled, or returned a purchase.

Currently, there is not an automated referral program. However, if you refer someone who has made a purchase, please let our ACES Team know and we will add a $10-$30 rewards credit to your Subscribe & Save account depending on the value of your referral order. We are very grateful for your referrals!

Subscribe & Save

As a Subscribe & Save member, your orders go straight to the front of the line. In other words, we reward you for your loyalty by shipping your orders before anyone else and we reserve inventory just for your recurring order. It’s a small way of saying thanks for being a member.

Learn all about Subscriptions on our Subscribe & Save Page to get the best discounts on your favorite evidence-based supplements!

You can make any necessary changes to your Subscription orders by logging into your account, then click the Manage Subscriptions tab to access your Subscription details. From there, you can change/skip shipping dates, ship products immediately, add/remove products, cancel your subscription, apply coupon codes, change billing/shipping addresses, and update your payment method.

Important: If you need to update your Payment Method due to a declined transaction or another issue with your credit card, your order may not always process immediately after updating your Payment Method. This depends on the type of charge issue. Be sure to check your shipping dates once the card has been updated.

Walkthrough clip showing the various changes you can make to your Subscription orders/products

While there is not an official "Pause" or "Hold" option, you can "Skip" orders, and change your shipping dates as you see fit, for each product. You can push your next order date as far back as you would like, even 60 days or more, for example.

Once you log into your account, click the Manage Subscriptions tab. You'll then want to click Your Active Subscriptions (big orange button) to view your products and change your ship date(s). After clicking Update, your changes will be saved.

If you wish to skip a shipment for any product, simply click on the Skip button underneath each product to make the change (left side).

You can also click on the arrow next to each product itself, and it gives you the option to change your Subscription Frequency and Next Shipment Date.

Walkthrough video showing various ways to adjust your Subscription ship dates

There are many benefits to being a Subscribe & Save Member. Ultimately, we love to help save you time, money, and hassle.


Never risk running out of your supplements
Guaranteed in Stock with First Priority
No strings attached. Change or Cancel anytime


Customize your delivery schedule based on your dosage
Completely control your order: Add and remove Products, Change Dates, Skip Shipments
Reminder texts/emails for you to review or change your shipments before they leave our Fulfillment Center


Exclusive “Subscribe & Save” Pricing
Free US Shipping on orders over $75
The best way to get discounted pricing on our popular products

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